Shipping policy

SHIPPING POLICY

SHIPPING POLICY - Kneeva

1. Processing Times All orders are prepared and shipped from our warehouse. We take the time needed to make sure every order is packed perfectly.

  • Processing time: Orders are processed within 3 business days of purchase confirmation.
  • Please note that we do not process or ship orders on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping and Delivery Times We ship worldwide.

  • Estimated shipping time: Once your order leaves our warehouse, the estimated delivery time is 9 business days for most international destinations.
  • Note: These times are estimates. External factors such as customs inspections, carrier strikes or weather conditions may slightly affect these timeframes.

3. Shipping Rates Shipping costs for your order will be calculated and displayed at checkout, based on your exact location and the weight of the package.

4. Shipping Confirmation and Order Tracking Once your order has shipped, you will receive a confirmation email containing your tracking number. The tracking number will be active within 24 hours. We recommend tracking your order to make sure someone is available to receive the package.

5. Customs, Duties and Taxes

  • Kneeva is not responsible for any customs duties or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
  • If you refuse the package because of import fees and it is returned to our facilities, the round-trip shipping costs will be deducted from your refund.

6. Damages and Shipping Issues Kneeva makes sure every order is packed with maximum protection. We are not responsible for packages lost by the carrier, but we do take responsibility if the product arrives damaged.

  • If your order arrives damaged, please contact us within 48 hours at knnevaa@gmail.com with photos of the damage and the packaging so we can send you a replacement right away.